FAQs
Q1 , When will the order Ship ?
Please Note When you placed a order from fromsparcoo
We match the nearest warehouse of your Country and if there's enough stocks - order send out within 24 hours
If There's not enough Stocks , We need 1-2 days to arrange the products , So the package will be sent out within 3 days
Q2, How To track My order ?
Once your order shipped, you’ll receive a shipping confirmation email From our website
To ensure you can receive this confirmation email or other emails send from our customer service , Please make sure to provide the correct Email address . If not received, please check spam inbox
This email include the tracking number and a link to check order status. You can also go to your account page to check order status.
There's only one possibility which is the logistics provider CHANGE the tracking number because of International transport . in this cause , you just need to send an email to our service to ask for the new tracking number .
Once you receive shipping confirmation means the order has been sent out without doubt
Step 1: Please check the logistics Tracking Number (NOT the order number) in your mailbox.
Q3, Why didn't i receive shipping confirmation for my order ?
We also received some feedback about not receiving the shipping confirmation
In this Cause , First Step. Please check the order information you have provided !! included Email address , delivery address ,and phone No#
If everything is correct , please check the Spam in mailbox (some of the mail box might have mail blocker )
Service Email: service@fromsparcoo.com
Feel free to contact our customer service
Our working hours is
9:00am to 18:30pm ,Monday to Friday
Normally the email gets reply within 30 hours
Q4, Do you ship worldwide?
No ! Currently We only accept about 40 countries orders , if you can place an order from our website successfully , that's means your country is within our range . Once your order confirmed , we will do our best to make sure you receive the package ASAP
Q5, What are the benefits of become a member of fromsparcoo?
(1) Easily edit your personal and payment information.View your order history;
(2) Follow up the status of your recent orders;
(3) Enjoy exclusive discounts and promotions if you have signed up to our newsletters.
Q6, How do I register?
(1) Click the account icon in the home navigation
(2) 'Create account' and fulfill with your email address, password and name as required.
(3) 'CREATE' Congratulations on becoming a member
Send the page screenshot of becoming in a member to our customer service, A small present Will send out with your order
Thank you very much for you support !